Frequently asked questions

Ship

We ship climate friendly with DHL Premium | GoGreen. Please also read our on this topic Shipping conditions and Conditions.

We ship climate friendly worldwide with DHL Premium | GoGreen.hereyou will find an overview of the countries and shipping costs. If you wish to ship to a country that is not listed, please write us an email before ordering (kontakt@herr-von-welt.de) and tell us the item with the quantity and the delivery address with the country and the corresponding post code. We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to inquire about shipping options and costs in advance.

As standard, we send as an insured package climate friendly via DHL Premium | GoGreen - even to German packing stations at no extra charge. You will receive a shipping confirmation from us with the tracking number for shipment tracking.

We ship to DHL packing stations nationwide (Germany) at no extra charge. Enter your post number as well as the word "Packstation" as the street and the packing station number as the house number. It is essential to use the postcode of the packing station.

Unfortunately, no. We are a pure online shop and currently do not offer this option.

Please read our on thisShipping conditions. We ship free of charge within Germany.

We usually ship on the day of the order or the following working day. For shipments within Germany, 95% of the parcels are with our customers on the next working day. The shipping time depends on many factors. Please read our about thisShipping conditions - Here you can find the estimated time for shipping to different countries and more information.

Please use the tracking number that you received from us by email to check your DHL shipment tracking. If you have any questions about your delivery, please contact ushereso that we can take care of a smooth transaction.

In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more informationhere.

Returns

We accept returns within 30 days. All information on the subject and an optional withdrawal form can be found in our Right of withdrawal.

The withdrawal form is optional; A short e-mail to announce your return is sufficient for us. We currently do not offer free returns.

Returns always to:
Thenhaus GbR
Kaiserdamm 89
14057 Berlin

Notice: 

Payment Methods

You will find a list of the accepted payment methodshere.

We accept all common payment methods (PayPal, credit cards, bank transfer, etc.). Please read our complete overview of all acceptedPayment Methods. If you have any problems during the checkout, please send us a message.

You have the option of checking out four accelerated payment methods in the shopping cart: With PayPal-Express you will be forwarded directly to PayPal. We also offer ApplePay and GooglePay.

ApplePay is only displayed at checkout if your iPhone, iPad, Mac, Macbook Pro or Apple Watch supports this payment method. GooglePay is displayed at checkout if supported by your browser (Google Chrome, Mozilla Firefox, Apple Safari).

Of course. Please select "bank transfer" as the payment method at checkout. You will receive our bank details to initiate the transfer by email and here:

Thenhaus GbR
IBAN DE92100100100875902106
BIC PBNKDEFF (Postbank)

The dispatch takes place on the day of the receipt of payment or on the following working day.

Packaging

Where do the gift boxes and shipping packaging come from?

The boxes are made for oursButtonholesin Berlin Neukölln by a Berlin family business founded in 1869 as a hat box manufacturer. The discerning customers of these fine cardboard boxes included numerous Berlin handicrafts, plasterers and specialty shops for linen and fabrics. Today the fifth generation is already responsible for the appropriate "packaging" of a wide variety of articles. The gift boxes for oursSuspenderscome from a company in Treviso, Italy, where our suspenders are also made by hand. The boxes from our manufacturer 'Calabrese dal 1924' originate as well as the beautiful onesgrind,CravatsandPocket squaresfrom Naples.

The shipping boxes and packing materials are includedHerr von Weltare manufactured in Germany and bought regionally. According to the Packaging Act, we are registered in the packaging register and licensed by "Der Grüne Punkt", where we pay a disposal fee for the packaging we put into circulation. In addition, we always strive to avoid unnecessary packaging. The filling material usually comes from the deliveries of goods that we receive ourselves.

Materials & patterns

What materials come withHerr von Weltfor use?

The cradle of the jacquard loom is in Lyon. Here Joseph-Marie Jacquard developed his revolutionary loom a few years after the French Revolution, which replaced the previously used roller with a punched card control. Punch cards now reproduced the pattern and were changed in the loom as desired. In this way, endless patterns, no matter how complicated, could be produced mechanically. As early as 1812 there were over 18,000 such jacquard looms in France alone. The groundbreaking process is considered to be the forerunner of modern digital technology: The punch cards from back then are today blanks and modern jacquard machines work with up to 24,000 such miracle pieces. The result: high-quality and complex, finely woven fabrics of the best quality like those atHerr von Weltto be used again and again.

Harris tweed is a particularly high-quality and robust fabric that is exclusively produced in the Outer Hebrides. This picturesque archipelago, also known as the Western Isles, is located up to 50 kilometers off the north-west coast of Scotland and, in addition to a manageable number of islanders (and their sheep), is home to a large number of small huts, the so-called weaving sheds, with no less small looms. The details of the manufacture of Harris tweed are regulated by law: According to this, it is a material hand-woven in their homes by the inhabitants of the islands of Lewis, Harris, Uist and Barra from pure new wool, which has been dyed and spun by hand in the Outer Hebrides. The material, which lovers of autumn tweed jackets are familiar with, is occasionally perceived as a little "scratchy" by sensitive men. That is why there are also the softer variants. Mostly from weaving mills in England or Italy. These fabrics are also called tweed, but do not come from distant, picturesque islands. atHerr von WeltTweed is used atMen's scarvesand occasionally also with suspenders.

In England they are called pinstripes or chalkstripes; those pinstripes or chalk stripes that are indispensable on a gentleman's suit in Mayfair or in the City of London. So the epitome of the British gentleman with an umbrella, charm and bowler hat (which, by the way, is actually called Bowler Hat or has simply been called Coke since 1849)? Not quite. When thinking of pinstripes, the American thinks more of Al Capone and Chicago. Or baseball. Or both: The Chicago Cubs' uniforms have been finely pin-striped since 1907. Numerous other baseball clubs followed the successful team. At least fashionable. Conclusion: Pinstripes (in Austria, by the way, pinstripes) are by no means just a part of the uniform business life or fashionable detail of the gangster of the world, but rather an important part of men's fashion. atLord of the world used asMen's scarfjust likeSuspenders.

Many of oursVintage cufflinksor brooches are outGold-Lined: With up to 120 tons of pressure and almost 850 degrees, a robust and permanent gold plating is created. This mechanical gold plating is generally considered to be more wear-resistant than galvanic gold plating. Rolled gold doublé is a mark of quality. The term "doublé" (English: rolled gold, French: or laminé) has been protected since 1923. According to DIN 8237, the fineness of the overlay may not be specified. This would be in contradiction to the Stamp Act. And who could contradict this?

The elastic bands that are used in the manufacture ofSuspendersthe amount of elastodiene is decisive for the elasticity - and thus the return to the original state after stretching. These are very fine, elastic threads made of polyisoprene (synthetic or natural rubber). Here, single threads (monofilament) or several threads are bundled (multifilament) and thus, processed with polyester, ensure the required elasticity of yourSuspenders. The proportion of elastodiene in elastic suspenders is usually around 18-20 percent.

The versions of our Sunglasses are handcrafted from cellulose acetate in the middle of the UNESCO World Heritage Site of the Dolomites, in one of the most beautiful mountain landscapes in the world. The traditional Mazzucchelli company, originally a manufacturer of buttons made of real horn and tortoiseshell, has been producing the (by no means synthetic) material made of wood and cotton fibers since 1849. Acetate frames are real all-rounders: skin-flattering, breathable and known for their wide range of colors. Ours are designed and processed Sunglasses then at Lunette's collection in Berlin.